Once you’ve trained, gathered your expertise, and filled your brain with as much IT and tech knowledge as you can, obtaining that technician position and putting your knowledge to use to gain valuable experience is an exciting opportunity.
With everything you’ve learned, you’ll be ready for your first day as an IT technician, but you might not be sure what to expect. Although every position varies based on the industry and the business itself, here’s what you can typically expect during a normal day as an IT technician:
You can expect your morning to be routine, arriving a little before everyone else so you can catch up on the repair and troubleshoot requests as well as other emails. From there, if it’s a busy day, you’ll get right to work responding to requests. If you’ve got a team of more than one technician, you can separate work based on specialty or area of the building. Or just take turns responding.
Expect to have days when you’re doing nothing but responding to calls and repairs, fixing issues that are complex or spending time troubleshooting a problem that takes seconds to resolve. It’s part of the trade. Other days, you might find yourself sitting at your desk or walking aimlessly around looking for something to do. During this time, you can use your technical skills to update systems, improve the workability of the networks, and even take apart and refurbish PCs and laptops.
You may also find yourself in the role of ordering office supplies and computer parts, especially if you work for a small business that can’t afford to hire multiple roles. What’s great about working in IT is you can’t really know what to expect each day. You’ll find you might get frustrated over difficult issues or amused at something small that the average worker just couldn’t figure out (have you tried turning it on and off?).
What you can expect is to feel rewarded knowing you’re the reason why the office is functioning properly and effectively each day.
You will be trained on what’s expected of you but remember to always strive to go above and beyond. Your position is to help increase the productivity of the workplace by responding to problems quickly and finding solutions to issues that might be slowing down time or output.
Interested in learning more about how you can prepare for the workforce? We’ve got valuable resources for you, including a collection of Interview tips. Learn more here.